At times like these, we want you to know that you can count on us. The safety and security of you and your money is a top priority. 

Like other businesses, we want to keep everyone healthy. We suggest that you use our drive-thrus. Many of our branch lobbies remain open for business, and you can also feel free to call your banker for an appointment. If you’re planning on visiting a branch, we encourage you to check our locator before heading out. 

We want to assure you that the coronavirus pandemic is not impacting our ability to serve you. There will not be an interruption or delay to your payments or deposits. Whether you go through a drive-thru, call our Customer Care Center, use an ATM or take advantage of digital banking, we’re ready to deliver the same great service you have come to expect from us. 

We know that this pandemic may result in financial hardship for some, and if it does, we're here to help with payment relief assistance. Just contact your banker, or call us at 1.888.FC DIRECT (1.888.323.4732) 

For more information, and to stay updated on how we are responding to the coronavirus, please visit us at

Above all else, stay safe and healthy. And trust that while you’re taking care of yourself and those you care about, we and the Federal Deposit Insurance Corporation will be safeguarding your money. 

-First Citizens